Tuesday, February 5, 2008

Changes to Volvo Compliance Process for Importers

Submitted by: UCanImport Reader

Please note that this is the process you must follow once the vehicle is in Canada. Remember that you will require a Letter of Admissibility from Volvo Canada to present to the Canada Customs officer on the date of import.
------------------------------

Thank you for your email regarding the importation of a Volvo vehicle into Canada from the USA.

Once the vehicle is in Canada, you must bring the vehicle to an authorized Volvo Canada retailer for a safety/mechanical inspection and to ensure the completion of any required CMVSS modifications. Please be advised that the following modifications may be necessary to meet Canadian specifications:
  • Recall clearance Letter (Issued through Volvo Cars of North America at 1-800-458-1552
  • The vehicle must bear a manufacturer's valid U.S. statement of compliance label at the time of importation.
  • The Registrar of Imported Vehicles will mail a Canadian statement of compliance label to you after passing the federal inspection.
  • Valid alpha-numeric 17-digit VIN
  • Metric speedometer and odometer labels (provided by inspection centre)
  • Daytime running lights
  • Infant restraint kit
  • Child tether anchorage
  • 8 km/hour bumpers (2000 - 2004 Volvo S40 and V40 only)
  • If the GVWR of this vehicle is less than 10,000 lbs, and the manufacture date after September 1, 2007, it must be equipped with an electronic lock and immobilizer system that meets CMVSS 114.

Volvo Cars of Canada will issue a Safety Inspection Compliance Letter to the consumer after receiving from them, a copy of the Safety Inspection report, applicable invoices related to CMVSS modifications and other required work. All requests for the Safety Inspection Compliance Letter must be in writing and must contain a return mailing address. You may fax this at 416-850-5618.

The consumer will then take the Safety Inspection Compliance Letter to a RIV approved Canadian Tire centre for the issuance of a final Certificate of Compliance.


Best regards,


Shiva Nimapoo
Customer Relations Consultant

--------------------------------------------------

28 comments:

David Livingston said...

I am currently in the process of importing a 2004 Volvo S60R AWD from Sandberg Northwest Volvo in Lynnwood WA (great to work with for their pre-owned vehicles, specifically salesperson Richard Kruase), so I am in the middle of this bureaucratic hell as we speak. I am satisfied that the intent of these changes is simply a cash grab by Volvo Canada, and specifically designed to add time and expense to the importation process. The minimum cost of the Volvo dealership inspection is $300. Depending on the year of the vehicle, you could add $115 for the reprogramming of the headlight system so I would be surprised if anyone gets out of the dealership without a $500 fee (and then you still have to take the car to Canadian Tire for their inspection). You then have to fax the inspection report to Volvo Canada, and they will MAIL you an admissibility letter. They will not fax it to you to enable you to get it to Registrar of Imported Vehicles in a timely manner. They do not work weekends, so, depending on the timing, it could add close to a week to the process, in the mean time your temporary insurance permit will probably expire.
I do not mean to dissuade people from importing Volvos. Because of the huge differential between Canadian and US Volvo prices (and therefore a large differential in the pre-owned vehicle prices as well), there are large amounts of money to be saved. I write this to let fellow importers know that it may cost a bit more and take longer than anticipated, but it is still very much worth while. (I still expect to save about $7,000 after the Volvo gouge and screw tax which puts a smile on my face)
Volvo Canada could do away with this whole level of complexity by simply becoming competitive. Volvo's only attempt to attract business recently has been to reduce lease financing rates. As far as I am aware, there have been no price reductions even though most of their competition have reduced their prices.
Keep up the good work UCanImport!

UCANIMPORT PUBLICATIONS said...

David, thank you for your feedback.

I just want to clarify the steps for Volvo:

1. Get a letter of admissibility from Volvo Canada that you present to the Canadian border on the date of import. This should be done prior to importation of the vehicle from what I understand;

2. Take the vehicle to a Volvo dealership where you will spend about $500 for modifications;

3. Take the vehicle to Canadian Tire or another authorized Federal Inspection Centre and have the inspection done.

4. Fax the inspection report to Volvo Canada at which point they will issue a Letter of Compliance.

At which point do you receive Form 2 to take the vehicle for the Canadian Tire inspection? I was under the impression that after the modification work was completed, Volvo would issue the Letter of Compliance. RIV would then release Form 2 which you would take to the Federal Inspection Centre. Your clarifications would be helpful.

Many thanks for sharing. What a hassle for you.

David Livingston said...

I am still unclear as to what the ACTUAL process is. I was able to bring the car through the US and Canadian boarders at Pacific Hwy without a letter of admissibility from Volvo Canada. (this may be because it is a new rule that is not fully understood, and I would not advise this now). I had conferred with Volvo Canada while I was looking at various models in Washington State a couple of months ago. I stated that I was looking at the 2004 to 2006 S60. The response I received led me to believe there would be no problem importing that vehicle, but that it would have to be inspected by a Volvo Canada dealership. Perhaps I misunderstood the part about having a letter to present at the Canadian Boarder, but they did not ask for one. When I contacted Volvo Canada, they were amazed that I had the car in Canada and stated that everyone had screwed up the process. Could it be that adding another level of complexity on top of an already complex system that spans several government organizations, two countries and a province, has the tendency to screw things up?
To try to answer your question specifically, and again this from my understanding:
1. is correct.
2. is correct.
Although I wrote yesterday that Volvo Canada stated on the phone that they would not fax me the letter, a fax did arrive this morning, so I do thank them for that. The letter is a "Safety Inspection Compliance Letter". It states that no safety issues were identified and then instructs me to take the letter and other applicable documents to a RIV approved certification centre where a Certificate of Compliance will be issued. When I phoned Canadian Tire last week, they said I would be wasting my time to bring the car in for their inspection until I had both a Form 1 (from the Canadian Boarder Service) and a Form 2 from RIV. So, I have faxed the Form 1, the Recall Clearance letter from Volvo USA, and the Safety Inspection Compliance Letter from Volvo Canada, to RIV. I am hoping they will issue a Form 2 that I can then take with my Form I to a Canadian Tire store for their inspection (not sure why this is necessary as Volvo Canada has done a complete mechanical and structural inspection). I will then present RIV with the Canadian Tire inspection report. I trust that the result will be a letter or Certificate of Compliance from RIV that will enable me to register and insure the vehicle. I will keep you posted.
David Livingston

David Livingston said...

I am still unclear as to what the ACTUAL process is. I was able to bring the car through the US and Canadian boarders at Pacific Hwy without a letter of admissibility from Volvo Canada. (this may be because it is a new rule that is not fully understood, and I would not advise this now). I had conferred with Volvo Canada while I was looking at various models in Washington State a couple of months ago. I stated that I was looking at the 2004 to 2006 S60. The response I received led me to believe there would be no problem importing that vehicle, but that it would have to be inspected by a Volvo Canada dealership. Perhaps I misunderstood the part about having a letter to present at the Canadian Boarder, but they did not ask for one. When I contacted Volvo Canada, they were amazed that I had the car in Canada and stated that everyone had screwed up the process. Could it be that adding another level of complexity on top of an already complex system that spans several government organizations, two countries and a province, has the tendency to screw things up?
To try to answer your question specifically, and again this from my understanding:
1. is correct.
2. is correct.
Although I wrote yesterday that Volvo Canada stated on the phone that they would not fax me the letter, a fax did arrive this morning, so I do thank them for that. The letter is a "Safety Inspection Compliance Letter". It states that no safety issues were identified and then instructs me to take the letter and other applicable documents to a RIV approved certification centre where a Certificate of Compliance will be issued. When I phoned Canadian Tire last week, they said I would be wasting my time to bring the car in for their inspection until I had both a Form 1 (from the Canadian Boarder Service) and a Form 2 from RIV. So, I have faxed the Form 1, the Recall Clearance letter from Volvo USA, and the Safety Inspection Compliance Letter from Volvo Canada, to RIV. I am hoping they will issue a Form 2 that I can then take with my Form I to a Canadian Tire store for their inspection (not sure why this is necessary as Volvo Canada has done a complete mechanical and structural inspection). I will then present RIV with the Canadian Tire inspection report. I trust that the result will be a letter or Certificate of Compliance from RIV that will enable me to register and insure the vehicle. I will keep you posted.
David Livingston

David Livingston said...

The Final Chapter. I am happy to report that I have successfully completed the final chapter of the process. On Thursday morning, I followed up with RIV. I had faxed them the Safety Inspection Compliance Letter from Volvo Canada, the Form 1 from CBSA, and the Recall Clearance Letter from Volvo USA on Tuesday morning. They confirmed that they had received the detail and would e-mail me the Form 2 within 24 hours. On Friday morning I received the Form 2. We bought a one day insurance permit and the car was taken to Canadian Tire with the Form 2. We clearly stated to the person at the counter that the vehicle had already been thoroughly inspected by the local Volvo dealership for the Provincial inspection and their own safety/structural inspection and showed them the documentation. Within 15 minutes we were informed that car was ready to go. (anecdotally, it did not even appear the car had moved from the parking spot where we left it). We took the Form 2, the Canadian Tire inspection report, and the rest of the detail (title, bill of sale, etc.) to the Provincial insurance carrier (ICBC) and were able to register and insure the car (and pay the PST). Again, with a very conservative $7,000 savings, this was well worth the hassle.
Thanks again UCanImport for putting a nice, simple document together, and more importantly, following up with updates as the information becomes available. For those of you currently involved in the process, keep your chin up. I found it helpful to take an "it will happen when it happens" attitude, rather then to be constantly waiting by the computer for e-mails, but it does help to follow up. I am not sure when RIV would have been in a position to send the Form 2 had I not followed up with them (undoubtedly due to huge volume). Happy importing!!

bb4buzz said...

I am currently going through the same process on a new XC90. We have the stamped Form 1. Which we received without a Recall Letter from Volvo USA (we did have one provided from the US dealership)

The vehicle is now in our driveway awaiting RIV's Form 2 to be mailed/emailed to us so we can get the Cdn Tire inspection.

Then through word of mouth we heard about this new Volvo Dealer 'Compliance Letter'. Is this in fact new or has it always been required? I agree this appears redundant with Cdn Tire. Upon contacting our local dealer they advised they are charging $1900.00 yes that's right $1900. They were also quite happy to inform us that this is only a 2.5 hour inspection. Hmm... $760/hour that must be some talented inspector to charge this much.

Another dealership told me this is a Volvo Canada charge. Which I expect makes its way back to the dealership in some fashion to appease them for not getting to screw the local customers through the antiquated purchase pricing.

UCANIMPORT PUBLICATIONS said...

Thank you for your post. The requirement for a Volvo Letter of Compliance came into effect on January 1, 2008. We are still learning about the process and welcome your experiences so that other Volvo importers can know what to expect.

Our sincere thanks to David Livingston for his great feedback. Please keep your comments coming.

bb4buzz said...

On what basis is Volvo Canada asking for the Compliance Letter? Is the warranty voided without it? and if so where can I confirm this? Is this even legal?
Is the Jan 1 date of purchase or importation? Any info or direction to other sites would be appreciated.

UCANIMPORT PUBLICATIONS said...

The Volvo admissibility and Letter of Compliance processes were initiated as of January 1, 2008. Had you purchased your vehicle prior to that date, you would have received admissibility information directly from the RIV website. As of Jan 1, 2008, the RIV website was updated to show that both these letters were required and that RIV would only release Form 2 when they were assured that Volvo had modified the vehicle in question to meet Canadian Safety Standards.

We admit this is a step back for the importer, but if we follow David Livingston's example and allow the process to happen and unfold as it will, we will be rewarded with the savings.

As for legality, I know that there are importers already talking to lawyers and I expect that this question will be raised shortly in court.

To get some more experiences of frustrated Volvo importers visit, http://www.carswithoutborders.com


To all Volvo importers, keep us in the loop. You importation experiences are greatly appreciated.

bb4buzz said...

Just heard back from my US dealer on the latest explanation and here is what he's said.

To the best of my knowledge and through recent conversations with the Department of Transport, RIV and Volvo Canada and from recent customers who have taken delivery from the middle of January here is what I have been able to ascertain.

Beginning January 1st The Dept. of Transport and RIV removed from their list of admissible vehicles "ALL 2008 VOLVO MODEL", they also removed all previous model years. The reason the Dept. of Transport gave me is that Volvo Canada refused to release the technical safety data for their cars, therefore only Volvo Canada can determine if a Volvo is admissible so they are leaving it up to them to self govern the admissibility of all Volvo's, new or used (in other words they are allowing the fox to guard the hen house).

Volvo hired extra staff for their customer disservice department and began requiring a phone call with a VIN number from the importer and they would fax an admissibility letter. A couple of weeks later they added the requirement of getting the entire Vehicle Buyers Order and they would mail the admissibility letter.

They added the requirement for a Canadian Volvo Dealer to inspect the vehicle to see if it complied. The signed checklist from the dealer is then faxed by the importer to Volvo Canada and they will fax back a letter of compliance. Last week they added the requirement of having to see the transferred MSO or used Vehicle Title before mailing the admissibility letter.

Here are the steps as I can best determine from the point the vehicle makes it through the border at which point you have obtained the Form 1.

1. You make an appointment at a Volvo dealer and have the car inspected.
2. After passing inspection the dealer gives you a signed checklist.
3. You fax the signed checklist to Volvo Canada.
4. Volvo Canada faxes a letter of compliance back to you.
5. You fax the Form 1 and the letter of compliance to RIV.
6. You call RIV and ask them to fax the Form 2 to you. Otherwise they will mail it.
7. You go to Canadian Tire and they will do the Regional and Federal inspection.
8. You may now insure, register and license you Volvo.

Hope this helps.

UCANIMPORT PUBLICATIONS said...

Thank you to bb4buzz for this great information.

We will include a link to this Blog string in our upcoming newsletter.

Thank you to all readers. Your support and knowledge is truly inspiring!

David Livingston said...

The only very slight change I would make to bb4buzz would be that the Volvo dealership actually did the regional, in my case, the BC Provincial inspection, as well as their own inspection. You actually get a separate inspection checklist with the official BC Govt approval stickers on it, which makes the Canadian Tire inspection all the more redundant. As I previously stated, when you take the vehicle to Canadian Tire, go armed with all of the inspection documentation and very clearly show them what the vehicle has been through. The cost of the Canadian Tire inspection is included in the RIV fee you have already paid, so at least you don't have to pay extra for the inconvenience and annoyance.

Anonymous said...

I am looking at buying an XC90 as well...I am shocked by the $1900 charge for inspection! Did you look around for other dealers? This would be a good BBB inquiry, no? I am currently asking around WA state dealers and they said they cannot sell 2008 models as they are "non compliant" although no details on why - any ideas? I agree the savings are huge and Canadians are being discriminated against -

UCANIMPORT PUBLICATIONS said...

If Volvo issues a Letter of Admissibility to you for a particular model, they are confirming that the vehicle can be modified to meet Canadian Safety Standards. A dealership in WA may know the car - in its current state - to be non-compliant, but Volvo Canada will issue a Letter of Compliance once they have modified the vehicle.

Be sure to follow the steps listed above. Best of luck!

bb4buzz said...

Anonymous - I would be happy to set you up with our dealer in WA who specializes in cross border. How can I reach you? Mod - any suggestions? I agree I intend to take it to BBB, support the challenge legality, as well as let the media know.

Supposedly the inspection requirement as stated previously was instituted on Jan1/08 though I know 2 people in BC who had an inspection performed 1 week ago in BC for $200 and $300. This week in AB it's $1950 for the 2.5 hr inspection.

Even if I do have to spend the $1950 I'm still saving CDN $18,000 It would be even more today now that the dollar is back to $1.02. And that savings includes paying for transport and brokerage as my schedule didn't allow me to do the pickup and clearance myself which was a very reasonable rate.

bb4buzz said...

Here's a summary of the process from Volvo Canada's perspective. Interestingly they don't tell you about the $2000 charge. More obfuscation - less listening to the customers who pay their wages!

http://www.volvocanada.com/NewsAndEvents/VehicleAdmissibility.aspx?lng=2

UCANIMPORT PUBLICATIONS said...

I have been contacted by a legal firm in BC who is looking for a couple of Volvo plaintiffs to join a class action suit. If you live in BC and would like to join this process, please send UCanImport an e-mail with your contact information to info@ucanimport.com

Your information will only be passed to the law firm who will then contact you to sign an authorization. There is one Representative Plaintiff who is covering all legal fees and you will not be responsible for providing anything other than your importing experience and proof of the fees you have paid to Volvo.

We are also seeking any Mercedes Benz importers under the same situation as described above.

Thank you folks! We'll soon be able to bring the media into this story.

I look forward to hearing from as many BC-based importers as possible.

UCANIMPORT PUBLICATIONS said...

If Anonymous wishes to have bb4buzz contact them, please send a message to info@ucanimport.com

Would bb4buzz also send us their e-mail address and we will forward Anonymous to you when we hear from them.

Alternatively, pass on the WA dealer info and we can forward to Anonymous if they contact us. If you have another suggestion to contact each other, please let us know.

Unknown said...

I've enjoyed reading these comments. I will too be contributing my experience of importing a volvo v70 r to this forum once i begin the process which i will be very soon...before i do just wanted to ask a quick question if anyone knows for certain if the 2005 v70 r is admissiable in canada. Still waiting to hear back from volvo canada -- i submitted my request through volvo canada's website...Another point of interest. Called a dealership today and they quoted me at just under $1900 for the car inspection after trying to sell me a car from their lot...

M. Martin said...

I just received my 2007 XC90 which I had transported from San Jose, Calif. They were amazing to deal with. I have all forms necessary, so I thought, and then was told by Canadian Tire that I needed to take it to Valentine Volvo here in Calgary for the compliance inspection. They can't get me in until next week and told me the fee is $1950 for the 2-hour inspection. Wow! So my vehicle sits in my garage while Volvo Canada's political crap restricts me from driving it. I will save about $14,000 so even though they are putting in this extra step, I still am happy I spent my money elsewhere. Their pricing is out to lunch. Now they seem to be resorting to this cash grab in order to get a piece of the pie or perhaps entice us to buy locally instead. Not going to happen. I will be very interested to see what they find is wrong with the vehicle. I have daytime running lights and the tether straps are in place. I have heard they have problems with the bumpers??? Volvo's are all made in Sweden, so not sure how the ones coming to the U.S are different than the ones coming to Canada. I would be interested in joining the class action suit against Volvo Canada should one be presented in Alberta.
Thanks! M. Martin

bb4buzz said...

To close the loop on our experience we managed to get the AOK from CT apparently at the time there was some chaos still and the CT inspector scoffed at the Valentine Volvo cash grab. There were absolutely no mod's required on our '08 XC90 We were issued our approval from CT right away and are now awaiting our RIV sticker in the mail. When we followed up with RIV we were told THE sticker machine was broken. Obviously from massive overuse!

Last we heard from other purchasers in BC is that the LM dealers have since (see my previous thread above) agreed to charge $1800 and the $270 option is now gone. Last time I heard about retailers getting together and agreeing on a (exorbitant) price to charge it would be called hmm what is it... "collusion" and "Price fixing" ?

I'm not a lawyer but something comes to mind that this practice is... what do they call it... oh yea, ILLEGAL!!

I also think that Volvo Canada is complicit in this as well, happy to turn a blind eye as it serves as a valuable form of Hush Money for the dealers who would otherwise complain bitterly to Volvo Canada/NA about their inability to be competitive. I understand it and sympathize with the dealers but not to the tune of $40,000 of pre-tax dollars.

However, I am utterly amazed at the absurdly short-sighted nature of these car dealers! If a local dealer (Valentine Volvo in Calgary's case) can't make money off customers on the initial purchase - then they are happy to screw them over on this exorbitant inspection ($760/hr). Now that sounds like a dealer whom I want to trust with my ongoing service doesn't it! (insert obvious cynical look here!) I'm not even a customer yet and the are HAPPY to gouge me. They opening admitted the rate and time it takes to perform it. Such arrogance.

Dealer repair shops are dubious enough as it is, how am I to trust them further when they treat me like that? Such is the state of a monopoly. Are you listening Volvo Canada?

They just don't get it - imagine how refreshing if your local dealer actually said:

"Hey I understand your predicament, give me a shot to give you the best possible price, and if I can't get close then rest assured I'll be HAPPY to be able to perform the regular service and maintenance on your vehicle on an ongoing basis regardless!"

Hmm that would be a mature, responsible and ethical thing to do. Imagine what kind of loyalty that would get you from your customers! Perhaps once this mess stabilizes I'd come back and buy a new car from them. But now?

Makes me think "Volvo for Life" that's the slogan isn't it - obviously only refers to their reputation for safety. Can't refer to customer loyalty.

Why isn't any dealer on the blog and standing up for their actions? Cowards!

M. Martin said...

I had my 2007 XC90 at Valentine Volvo for the compliance inspection. They specifically told me that the $1950 inspection fee was set up by Volvo Canada. There was also a charge of $35 for Misc materials for the repair order (there was no repairs needed). I bet this inspection took no longer than 30 minutes. Anyways I paid it just so I could register and drive it. I just found out this morning from Volvo Canada that they set the scope of the inspection but do not set the price at all.- it the individual dealership that does that. So, Valentine Volvo lied to me. I am interested to see what other Volvo dealerships charge for this same inspection. Once I find this out I will be calling the owner of Valentine Volvo, as well as the BBB. Wonder if CTV or Global would be interested in this scam!

UCANIMPORT PUBLICATIONS said...

Here you go:

For your information:

Volvo of North Vancouver $1,950.00
Volvo of Surrey: $1,950.00
Volvo of Coquitlam: $1,950.00
Volvo of Victoria: $1,950.00
Docksteader Volvo: Will not perform inspection
Volvo of Kelowna: $1,950.00
Valentine Volvo: $1,950.00
Anglo Canadian Motors: $1,950.00
Volvo of Saskatoon: $2,450.00
Volvo of Winnipeg; $1,950.00
Average BMW Retailer: $2,000.00 - $4,000.00
Average Mercedes Benz Retailer: $2,000 - $5,000.00

All the high line imports seem to be approximately the same price.

Thank you to a UCanImport reader for this gratefully accepted research.

bb4buzz said...

A couple of weeks ago we were quoted $275 from the Coquitlam dealer. Funny how they all of a sudden changed their rates along with all the other LM dealers. M. Martin let me know if I can support your BBB complaint. I am also requesting some further information from the group organizing the class action lawsuit on Volvo and will forward when I receive it.

I am also looking to get receipts from those I know who had prior inspections at the $275 rate this will undoubtedly be of value to BBB as well as the legal process. Goodness knows there must be enough of those prior receipts around to support the legal action.

I agree on the mistrust conveyed by Valentine Volvo, you should take this up with Paul Valentine. I've always heard he is a very decent fellow and trustworthy, how he responds to this will be of interest to all, and will set their reputation for years to come - assuming they are around in the years to come. Please post his reply/comments here - I'm dying to hear how they justify this.

We have our vehicle serviced in Calgary by Mr. Volvo and have been VERY happy with the service, rates and honesty. They are not authorized to do warranty work so if you can't trust Valentine Volvo then perhaps you'll have to go outside the city.

Anonymous said...

Let's hope the article in the Vancouver Sun about the class action law suit against the car manufacturers don't fall on deaf ears....
http://www.canada.com/vancouversun/news/business/story.html?id=76b9a368-a272-42ce-8b78-7d34e149f471&k=13613

Anonymous said...

There seems to be a lot of confusion as to what is required for Volvo importers. To import a vehicle into Canada you need a letter of admissibility from Volvo Canada and a recall letter from Volvo USA to clear customs.
After u buy your U.S. Volvo, get your letters. Volvo USA will need the admissibility letter before they give you a recall letter. Volvo Cda will only mail the admiss. letter. After u get the car into canada thru customs and obtain your stamped Form 1, send this all in to RIV. RIV will then issue a Form 2 which is required for your provincial & federal inspections. (RIV requires that the vehicle become compliant with Canadian standards).
VOLVO Canada is NOT authorized to give you compliance status. They are not authorized by Transport Canada to perform the provincial & federal inspections. This is a money grab. I argued this with RIV and they waived the sentence on the Form 2 stating "this vehicle requires a letter of compliance from the OEM to pass the the RIV inspection". Volvo does not dictate Canadian standards, hence, no Volvo inspection is required.
As a 2004 Volvo S60 owner (imported 2 months ago) there were absolutely no modifications to be done and it passed both inspections at Cdn Tire.

Originally, the Volvo service manager told me I had to bring the car to them for inspection at a cost of $1900. He would not indicate exactly what this "inspection" entailed. When I laid into him, all he could say was that it wasn't fair that people are going south to buy Volvos when the dealership had spent money on the buildings, equipment & tools in Canada, only to have everyone flock to the U.S.

Instead of simply lowering their prices in Canada to keep consumers local, they're just trying to recoup $$ by insisting on this bogus inspection.

Just remember, almost any mechanic can repair Volvos and there are after-market parts galore. Don't think you are at the mercy of your Volvo dealership for repairs. After dealing with them for the import, I hesitate to take my car into them for anything for fear of getting ripped off.

But...they sure do make a nice car!!!

Anonymous said...

Curious, has something recently changed? I pinged Volvo Canada customer care in July 2008, got the following response

Dear Mrs. ***,

Thank you for contacting Volvo Canada. In regards to your email question. I can advise you that a letter of admissibility is no longer required to import your vehicle into Canada. What you do require is a recall clearance letter from Volvo Canada. Your next steps after receiving the recall letter is to contact the Register of Imported Vehicles 1 888 848 8240. They will be able to advise you of your next steps.

Best regards,

Douglas Martin
Customer Relations Consultant
Volvo Cars of Canada Corp

UCANIMPORT PUBLICATIONS said...

Tess, thanks for your post. In July, Transport Canada began receiving admissibility information from manufacturers such as Volvo, BMW, and Mercedes-Benz. This update was immediately posted to our blog, and our guide was re-written to incorporate these positive changes.

This is the link to the post:

http://ucanimport.blogspot.com/2008/07/letter-of-admissibility-waived-for.html

If the vehicle in question appears on the admissible listings at www.riv.ca, it may be imported to Canada. Please be sure to read all notes related to that vehicle before proceeding with your importation.