Volkwagen Warranty Policy Update

Warranty Coverage Honoured in US Only

Posted by Anonymous:

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Thank you for contacting the Volkswagen of America Information Center.
We are pleased to see your interest in purchasing the environmentally
friendly Touareg Hybrid!

If you purchase a US-specific Volkswagen vehicle and register it in
Canada, warranty coverage will not be available if you have the vehicle
serviced or maintained at a VW dealership in Canada. All warranty
concerns, as well as maintenance coverage under the Carefree Maintenance
Program, must be addressed and performed at an authorized Volkswagen
dealership in the US.

We have no resources to verify if diagnoses or services can be performed
on the Touareg Hybrid model at Volkswagen dealers in Canada. We
encourage you to contact the Volkswagen Canada website at
http://www.vw.ca/ca/en_ca.html for additional assistance on this matter.

Thank you again for visiting vw.com. We hope to find you behind the
steering wheel of a Touareg Hybrid in the near future!

Matt
Volktalk

Volkwagen Warranty Policy Update

Warranty May Not Be Transferred For 2009 and Newer Vehicles

Further to our posting from March 29, 2010 where we learned the VW is denying warranty coverage on newer models, we have received this letter via a UCanImport reader.

"Thank you for contacting Volkswagen. We appreciate your interest in the
warranty coverage of Volkswagen vehicles.

For US-marketed Volkswagen vehicles 2008 model year and earlier, all
applicable warranty coverage is transferred when the vehicle is
registered in Canada. For 2009-2011 US-marketed VW vehicles, there is
no warranty coverage when registered in Canada. If you need additional
assistance with warranty concerns, please contact the Customer CARE
Center at 1-800-822-8987 and an advocate will be able to help.

Thank you again for visiting vw.ca. We look forward to finding you
behind the steering wheel of a new Volkswagen car in the near future!"

Please note that there are many third-party warranty providers to choose from, but there are also many other manufacturers who may be more honourable to deal with.